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Area Rug Cleaning Portland

At Hello Carpets & Floors we know area rug cleaning Portland area residents trust shouldn’t be a one-size-fits-all process. We know that no two rugs are alike in Portland, OR and this is why we hand wash each and every rug that is brought into our Area Rug Cleaning Portland facility. Our customized rug cleaning uses a multi-step process to ensure your rugs are cleaned with the highest level of professionalism and care.

Our Area Rug Cleaning Portland Process


1. Pre-Clean Inspection

Our rug cleaning process begins with a thorough inspection of your rugs to evaluate stains and odor issues, heavy traffic areas, the types of fibers and dyes used in your rugs, potential repair issues, and any other factors that may determine how we approach the rug cleaning process. During inspection, we identify potential issues and concerns you should be aware of before we begin, and we provide you an exact quote for the cleaning.

2. Dust Removal

Removing the fine particles embedded deep within your rug fibers is a critical (and often overlooked) step in preserving the health and cleanliness of your area rugs. Over time, these particles can grind away at rug fibers causing unseen damage, which is why we thoroughly dust every rug using specialized equipment before we wash it, removing the sediments conventional vacuuming and in-home rug cleaning fail to extract.

3. Rug Washing

We use a variety of techniques and tools to customize the washing phase for each rug. This process may include:

Cleaning Formula Customization: We create customized rug cleaning formulas to target the specific types of stains and soiling present in your rugs, taking extra precaution to avoid potential bleeding and dye transfer issues

Pet Urine Removal: Rugs with pet urine stains and odors are often submerged or thoroughly rinsed in our enzyme pool to neutralize odor causing agents and unlock stains. There is simply no better method to clean pet urine in rugs.

4. Controlled Drying

After washing, rugs are moved to drying racks or dried flat in our environmentally-controlled drying area. This allows us to control humidity and temperature to insure that rugs dry at the ideal rate in an uncontaminated environment.

5. Carding

Everyday wear can cause the pile of a rug to distort, creating a cloudy or uneven texture. We will card the pile of the rug to smooth and soften the rug’s surface. This will make your handmade wool rugs shine!

Carding is a process, in staple yarn manufacturing, that removes impurities and short, unusable fibers. The fiber is cleaned and aligned to form a continuous, untwisted string called a sliver.

6. Post-Clean Inspection

To conclude the rug cleaning process, we perform a post-clean inspection on all rugs before they leave our facility. At this time, we look for any unresolved issues and make note of anything that should be discussed with you when your rugs are returned.

Our Certifications


Background & Referenced Checked

Consistently High Customer Ratings

IICRC Certified

Fully Insured & Bonded

Reliable & Trustworthy

Care You Can Trust

We rigorously vet all of our Cleaning Technicians, who each undergo background and credit checks.

Seamless Communication

Online communication makes it easy for you to stay in touch with our Technicians serving you.

Highest Quality

Our skilled professionals go above & beyond on every job. Technicians are rated & reviewed after each cleaning.

Cash-Free Payment

Pay securely online only when the service has been completed.

You Can Trust Us With Your Cleaning

What Customers Are Saying About Hello Carpets

They’re Delightful.

I am impressed by the level of top notch service that I received from Craig today. I called them just a few days ago and they had immediate openings, which I needed before I moved into my friend’s home due to my animal allergies. He was professional and took the time to assess the work, set-up the equipment, and worked for 4 hours deep cleaning the master bedroom, hallway, stairs and two couches. I appreciated Craig’s personable spirit, attention to detail, and explanations of carpet care to me.

Shelly Y.

Highly Recommended.

I’ve used them for carpet cleaning and found their work to be exceptional! They were very accommodating with scheduling, even cleaning on aSunday. Craig was very professional, friendly and was thorough in his explanations. We have 3 pets and kids so that equals a lot of stains. Craig worked some magic and had our carpets looking fresh and clean. He even got a red wine stain out that other cleaners couldn’t remove. I would absolutely use them again and recommend them to others.

Melody L.

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